Terms & Conditions

We try to despatch your order as soon as possible. However, please bear in mind that we have a vast range, and each piece is individually made, and decorated by hand. We do not hold every item in stock, and often have to make them for your order. If you need a piece urgently, please let us know, and we will do our best to get it to you, or offer you an alternative.

Your order will only be sent when complete. If you require it to be split in order to get part sooner, then an extra carriage charge will be incurred.

UK delivery: (Scotland, England, Wales) Prices are shown in our web shop at the checkout.

We usually despatch via Parcelforce. Delivery from the Highlands normally takes 3 to 4 working days, and is for weekday delivery only. We will inform you when your order has been despatched, and you will receive a Parcelforce tracking number, with a link to their web site, so that you can track your order.

Small single items are often sent by post.

Northern Ireland, Channel Islands: Prices are shown in our web shop at the checkout.

Small single items are sometimes sent by post.

Europe delivery: Prices are shown in our Web shop at the checkout. We normally despatch via Parcelforce Euro 48 service. Prices are based on the total value of your order regardless of the number of boxes it will fit into, therefore you will be charged the full amount at time of order. However, when we assemble your order and find the items will fit in one box, we will refund your card with the difference. Please phone us on 01571 844376 if you have any queries about delivery.

Please allow 7-10 working days from date of despatch.

We will inform you when your order has been despatched, and you will receive a Parcelforce tracking number, with a link to their web site, so that you can track your order.

Rest of World delivery: We source the most efficient, and least expensive trackable method available, and charge at cost to us plus £4 insurance. Each package has to be charged individually, when your order is packed and ready for despatch. We calculate any VAT which can be refunded, and deduct this from the carriage bill. You will then be notified by email of the balance due to be paid through our Sagepay system.

Please note that any customs duties incurred, are to be met by the purchaser, and are not the responsibility of the supplier.

BREAKAGE OR LOSS

In the rare event of loss or damage in transit, we take responsibility to make good the loss. If possible, please supply us with a digital photgraph of any damages and the packaging to substantiate your claim.

Please do not return broken pieces.

RETURNS POLICY

If for any reason you are not entirely satisfied with your order, and the goods are returned to us, undamaged, we will fully refund your purchase transaction. Please note that we cannot be responsible for returned goods that are damaged in transit. Should the goods be of good quality, all carriage charges will be the responsibility of the purchaser. If the goods are found to be faulty, we offer to replace or refund the faulty item at no additional charge to the customer. We will only refund carriage costs at cheapest over-the-counter Post Office rates.

For commissioned items and lettered commemmoratives, we will retain a 25% non-returnable deposit.

DISCOUNT

If you are an account holder and spend over £250 you will be sent an automatic email with a unique discount code which will entitle you to a discount on future purchases.

Discount will be cummulative so the more you order the more discount you will receive. The thresholds for the discounts are:

£250 - £499 = 5%

£500 - £999 = 7.5%

£1000 - £1999 = 10%

£2000 - £2999 = 12.5%

£3000 + over = 15% (max)

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