Our Loyalty Points scheme replaces our previous Loyalty Discount arrangement. To benefit from Points you must be logged in to your online Account (Personal Account customers only).
Online purchases will earn 1 point for every £1 spent*. The opportunity to use Points, or not, will be available at checkout. Points will have a redemption value of £0.05 per point. A maximum of 500 points can be redeemed in one transaction. There is no time limit to redeem points. You can check your points balance by logging into your account.
However, Personal Account customers who had signed up to our previous Loyalty Discount will find their account automatically credited with a number of Points, the value of which will be relative to their previous online total spend value.
We will award previous discount holders with new Online Loyalty Discount Voucher to use indefinitely. This will appear at the checkout if you login to your account. It cannot be used in conjunction with Point Redemption. This is a manual process and will take some time to administer.
We are currently unable to award or redeem points on telephone orders or purchases from our showrooms at Lochinver and Ullapool.
Special Commission orders do not qualify for discounts.
*Points will be earned on the base price of products with an additional surcharge.